Nowhere in history has there ever been so many people complaining. We do it without even thinking about it. In traffic, in line at a store, at the post office. We seem to have begun to believe that we are the most important thing out there and that we deserve everything. Well everyone is important, but not in that way. We do have a right to free speech, but I think that right should have come with a disclaimer: *Do not use if you are going to say something hurtful, unnecessary, or just plain stupid.
Social media has created a platform for unhappy people to post complaints about experiences. Often they write long winded statements that make little to no sense due to grammatical errors, or just jumbled thoughts being haphazardly typed. They demand that the company does something to fix the problem. But the problem seems to actually be that these people don’t realize that, say, a company’s Facebook page is not run by the VP of communications or the CEO (shocker!) There are often staffed by off shore workers, who do their best to reply to complaints. Due to the sheer amount of complaints though, it is impossible to reply to them all. That is when I see the same person posting later complaints about their previous complaint being “ignored” or “deleted.”
Honestly, if someone had a genuine complaint, don’t turn to your computer to make it heard. Your first step should be talking to a real person. Ask to speak to a manager at the time of the issue, not a few days later when the issue is past. If need be, use your phone and call a customer service line.
It seems that things that should be voiced as serious complaints and things that are simply an inconvenience or an accident are being splattered against companies unfairly. I recall seeing a post on a major retailer from a customer who was outraged that she bought some produce there, and then discovered that a competitor had the same produce for .03 cents cheaper… .03 cents. Needless to say, I don’t think that deserved a long post with many exclamation points.
The “Me” generation has become synonymous with complaining. We need to take a step back and re-evaluate the things we are experiencing. If the experience is not life-threatening, or dangerous, or extremely offensive, chances are that it doesn’t warrant complaining. A good example of this would be customers who complain about a major retailer saying they never have enough registers open and the lines are super long. Fair enough. But if you know this, why do you make the decision to keep going back there at the peak busy hours of the day. You have the option of shopping somewhere else. The world does not revolve around you. I get that sometimes shopping can be a little annoying or something might be out of stock, but that’s just life. I also find it funny when a customer declares to social media that they will no longer be shopping at the retailer and they are going to tell everyone they know not to as well. Do you really think you are going to boycott this company and that your shopping there really matters to them? For every person that refuses to shop at a retailer, a thousand more ARE shopping there.
Another interesting thing seems to happen when the technology we depend on doesn’t work. Most people tend to flip out. But if you go with the flow, you know that’s just the nature of things. There is no point on getting upset over something out of your control and you should expect things like that to happen. Your online shopping is going badly? The shopping cart won’t work or the site isn’t working? Do not get outraged at a customer service rep, because technology isn’t perfect and that’s just the way it is sometimes.
Basically the moral of this story is that people have become very selfish and self-centered. Complaints are warranted sometimes, absolutely, but the amount of complaints I see about silly things, it’s absurd. Everyone just needs to take a step back and just roll with the punches. If everyone tried to do that more often, the shopping experience would be much less hostile.